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About us

CALLSUNS is a contact center that expands its enterprise worldwide and provides the following services: sales and customer service by phone, e-mail. e-mail and chat messages, consulting on social networks. We also conduct telephone surveys and provide video surveillance services on your console or remotely.

The goal of CALLSUNS is to provide the highest quality contact center services for the development of socially responsible business.

Our mission is to mobilize people, technologies, processes and provide the global market with contact center services at the best prices. When developing our business, we apply management methods perfected over 18 years, use the most advanced technologies, and accept professional, motivated, enterprising and communication-loving people into our team.

We invite you to join CALLSUNS socially responsible business and change the world in which friendship and sincerity flourish.

Order the services of the CALLSUNS contact center, contribute to the creation of jobs for people with disabilities, as well as mothers caring for children at home, and we will thank you by sending us a We social certificate.

Services

Customer service

New client search

Organization of business visits

Serviced channels

Phone

E-mail

Online chat

Social networks

Why choose us?

We provide services at more competitive prices, because we have implemented the most advanced IT solutions in our activities.

We run a socially responsible business because there are people with disabilities among us who are both harder and more expensive in their work.

Due to low staff turnover, we guarantee high quality services.

We do not focus on a larger number of minutes, but on the set goals of the client's project.

We have a service level (SLA) commitment to our customers, otherwise we pay the money, not you.

How to start?

Step 1

Step 1

We find out the needs of your organization and agree on the terms of the contract.

Step 2

Step 2

We prepare the customer's customer service scenario.

Step 3

Step 3

We select the most suitable people for the project and train them.

Step 4

Step 4

We configure the equipment (forwarding the phone number to our contact center, configuring e-mail boxes and installing and connecting Chat plugins on your website).

Step 5

Step 5

We make phone calls, service e-mails. email or chat messages tests with the customer.

Step 6

Step 6

We are starting to provide real contact center services.

Prices

Customer service

  • 24 months
  • 12 months
  • 1 month

Plan E25

464€

2000 units*/month

Unit * price per month: 0.23 €
Services: IN, OUT calls, e-mail mail, online chat
Service language: Lithuanian
Opening hours: 8:00 – 17:00
Project start-up fee **: 399 €

Plan E50

896€

4000 units*/month

Unit * price per month: 0.22 €
Services: IN, OUT calls, e-mail mail, online chat
Service language: Lithuanian
Opening hours: 8:00 – 17:00
Project start-up fee **: 399 €

Plan E100

1728€

8000 units*/month

Unit * price per month: 0.22 €
Services: IN, OUT calls, e-mail mail, online chat
Service language: Lithuanian
Opening hours: 8:00 – 17:00
Project start-up fee **: 399 €

Plan E25

522€

2000 units*/month

Unit * price per month: 0.26 €
Services: IN, OUT calls, e-mail mail, online chat
Service language: Lithuanian
Opening hours: 8:00 – 17:00
Project start-up fee **: 399 €

Plan E50

1008€

4000 units*/month

Unit * price per month: 0.25 €
Services: IN, OUT calls, e-mail mail, online chat
Service language: Lithuanian
Opening hours: 8:00 – 17:00
Project start-up fee **: 399 €

Plan E100

1944€

8000 units*/month

Unit * price per month: 0.24 €
Services: IN, OUT calls, e-mail mail, online chat
Service language: Lithuanian
Opening hours: 8:00 – 17:00
Project start-up fee **: 399 €

Plan E25

580€

2000 units*/month

Unit * price per month: 0.29 €
Services: IN, OUT calls, e-mail mail, online chat
Service language: Lithuanian
Opening hours: 8:00 – 17:00
Project start-up fee **: 399 €

Plan E50

1120€

4000 units*/month

Unit * price per month: 0.28 €
Services: IN, OUT calls, e-mail mail, online chat
Service language: Lithuanian
Opening hours: 8:00 – 17:00
Project start-up fee **: 399 €

Plan E100

2160€

8000 units*/month

Unit * price per month: 0.27 €
Services: IN, OUT calls, e-mail mail, online chat
Service language: Lithuanian
Opening hours: 8:00 – 17:00
Project start-up fee **: 399 €

All prices are in Eur, without VAT.

* Unit is 1 minute of incoming / outgoing call, 1 e-mail. real-time e-mail or online chat message.

** The project start-up fee includes: preparation of customer service scenario, selection and training of suitable people, software configuration, initial testing of the service with the customer.

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